How to place an order?

Select the desired product and click PURCHASE. You can continue shopping or EDIT CART and then Proceed to Checkout. At checkout, pay and wait for our confirmation email.

How fast will my order be processed – for domestic orders?

As soon as your payment is verified, order processing time before shipping is 1-3 business days. Business days are Mondays through Fridays, excluding holidays.  Please note that we do not process, or ship orders on Saturdays and Sundays or on US Federal Holidays.

Orders placed on these days will be processed the following business day. Delivery is dependent on the carrier and can be subject to weather delays. 

Orders may take longer than usual during sale seasons such as Black Friday, Cyber Monday, and others.

How fast will my order be processed – International Orders

Orders placed on weekdays will be processed within 1-3 business days after the order is placed. Please note that we do not process, ship orders on Saturdays and Sundays or on Holidays. Business days are Mondays through Fridays, excluding holidays.

International orders are subject to customs clearance, which may cause delays beyond provided delivery estimates. International orders are categorized as placed outside the US.

All applicable custom fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of the order directly on your package. It is at the sole discretion of customs agents to release your package.

If your order takes longer, please email us at trueloyaltees@gmail.com

Can I cancel or change my order?

We process and complete orders as quickly as possible. If you have any modification requests or need to cancel, please contact us immediately after placing your order at trueloyaltees@gmail.com We cannot guarantee that we will be able to cancel or modify, but we will try our best to accommodate all requests. 

What to do if a product is sold out?

For products that are sold out, please complete the ‘get notified by email” block on the product order page and add your e-mail address to the waitlist. Once the product is back in stock, you will be notified via e-mail.

I received my order and an item was damaged.

If the product received is damaged, we can help. Please e-mail photos of the damaged products, a brief description of the damage, the order number to trueloyaltees@gmail.com We will follow-up with your next steps as soon as possible.

The items from my package are missing. What should I do?

First, please check the package carefully.

In some cases, some items are shipped separately and you would receive different tracking numbers if it is the case.

Second, contact us

If a product is missing, we can help. Please e-mail photos of the shipping label and the box with the items received, a brief description of the situation, the order number to trueloyaltees@gmail.com We will follow-up with next steps as soon as possible.

You can tell us about your missing item within 14 days. If 14 days have passed since you received your purchase, unfortunately we cannot offer you a refund or reship.

What shipping options do you have?

All orders are shipped from the US.

• For all domestic USA orders, We offer our standard shipping (3-5 Business Days). To ensure the best delivery service, we ship using the top carriers (DHL, USPS).

• For customers that do not live in the United States, we offer Standard International Shipping calculated in real time when you enter checkout. We are working hard to improve our international rates, and expedited options will be available in the future! Depending on your country, import/customs fees may be applied to your order. Standard International Shipping takes on average 2-3 weeks.

What countries do you deliver to?

We ship worldwide. Due to COVID restrictions, we have temporarily halted shipping to certain countries. We review the list on a weekly basis and will be open to these countries as soon as we can.

What is your return policy?

All sales are final. No refunds. Exchange for store credit only.

• All exchanges are subject to product inspection and approval. Notice must be given to Customer Care within 7 days for any problems or concerns with merchandise.

• Items must be in their original packaging in new condition (not worn) with original packing slip and description of reason for exchange.

• Any store credit we issue will be valid for 15 days from the date of issuance. True Loyal Tees is not responsible for shipping charges for returns.

• Please note: all orders processed with a discount code or sale price are final sale and may not be returned.

• If you received a defective/damaged item(s), we will provide you with a prepaid return label to send the merchandise back to us. Should you run into this issue please email us at Trueloyaltees@gmail.com so we can further assist you.